Ducane Central Air Conditioners

Everything you need on Ducane Central Air Conditioners, including model details, industry rankings and customer reviews, all in one place.

Ducane Central Air Conditioner Overview

Consumer Reviews of Ducane

2.2

  • Very Satisfied
    16
  • Somewhat Satisfied
    1
  • Neutral
    2
  • Somewhat Unsatisfied
    1
  • Very Unsatisfied
    38
  • #15 of 67 Central Air Conditioners
  • 29.31% of customers recommended

Reviews by Central Air Conditioner Series

AC12B

ne is a part of Allied Air Enterprises, which is a Lennox International Inc. Co. Customers can choose from five different lines of Ducane air conditioners, which Ducane classifies in the categories of “good,” “better” and “best.” All Ducane units are manufactured in Blackville, S.C.

Ducane 4AC18 High-Efficiency 18 SEER

Ducane’s top-of-the-line model is its 18 SEER air conditioner, which features a two-stage scroll compressor. The compressor runs on a low speed much of the time to save energy, as well as operate quietly. A diagnostics board on the unit allows the customer or HVAC technician to see whether or not there is a problem quickly. The 18 SEER uses R410-A.

Ducane 4AC16 High-Efficiency 16 SEER

The 16 SEER by Ducane is part of the company’s “best” category of air conditioning units. This unit operates using R410-A as well, and features the two-stage scroll compressor for humidity control and sound-blanketed operation. A diagnostics board can also be found on this model.

Ducane 4AC14 High-Efficiency 14 SEER

The 14 SEER by Ducane is the only air conditioner the manufacturer offers today in the “better category.” This unit also is known as the “L” model. The 14 SEER is able to achieve a SEER of up to 15. The 14 SEER unit features a single-stage compressor, as well as an easily removed coil guard for maintenance.

Ducane 4AC13 13 SEER

The Ducane 13 SEER falls into the “good” category. This older model of air conditioner from Ducane uses R-22 refrigerant, a coolant banned by the Environmental Protection Agency in new models. The 13 SEER can achieve a SEER of up to 14. The units are available in 1.5 to 5 tons nominal capacity.

Care and Maintenance of Ducane Air Conditioners

The installing HVAC technician should provide care and maintenance instructions with a new Ducane air conditioner. Proper maintenance must be followed for warranty coverage.

Warranty

Ducane provides a five-year warranty for all covered parts and the compressor. Online registration is not required, but the owner should keep proof of the installation date and all maintenance records.

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Ducane Central Air Conditioner Reviews

Showing 1-5 of 52 reviews

"Don't buy Ducane products"

1.0 rating
Very Unsatisfied

I have owned my Ducane for 4 years. It has been worked on every year and still my home will not get more than 10 degrees cooler than the outside temperature. I thought I was buying quality when my local service guy recommended it and through my research found that it was owned by Lennox. It is now called AirEase. I can't get a company representative to show up or return my calls. The service guy makes all kinds of excuses. They are trying to convince me nothing is wrong with the unit, but I think they just don't want to honor the warranty. My advice is to not do business with any of these companies. I am currently talking to a lawyer to file a civil suit. Their products are junk and they will not honor the warranty. If you are in the Chester, SC area, don't use a service tech that isn't from one of the larger companies. I got burned trusting a so-called friend that had his license and does general handyman work. He did good work, but will not stand behind the products.

Scott Cain

South Carolina

"Leaking freon"

1.0 rating
Very Unsatisfied

Just one year and 1 moth old, this residential package air conditioning 4 ton is leaking refrigerant so early. With all the respect for the contractors that are selling this brand, they know they have a problem with evaporator coils leaking refrigerant at very early stages due to higher evaporator pressure, r-410, so the evaporator walls should be made thicker instead. It's very thin. Obviously today, the industry lets the customer pay for their mistakes. New evaporator covered under warranty, but who pays for the installation? The customer because the factory wash their hands with only 6 months labor. It's very unfair the way all these companies operate without respect to their clients. The contractors get their money and more service calls, selling more refrigerant, filter dryers, nitrogen fee, etc. One service mechanic in hvac told me the wheel must be continually moving, so the more the equipment breaks, the more the profit. At the end, no one wants to be responsible.

Dev an

Orlando, Florida

"Evaporator coil leaking Refrigerant"

1.0 rating
Very Unsatisfied

This 4 ton packed residential a/c unit only has 6 month labor warranty. The evaporator coil from China was leaking refrigerant. Parts are covered under warranty, but the labor is not. The service call for this repair is $800. The contractor can not return the broken air conditioning and replace it with a new one.

Ivan

Orlando, Florida

"The outdoor unit does not withstand the weight of less than 300 lb."

1.0 rating
Very Unsatisfied

After the first winter of the purchase, there was the dent of the shape of the gutter which sat evenly on the middle of the metal outer unit, as a result, the inner coils from the top layers were smashed together due to the impact. The unit was supposed to withstand up to 300 lb. According to the distributor who sold this a/c system last June. The gutter was only a few feet above when it was attached. Although I wished to prove that the outer metal cover did not withstand the weight of less than 300 lb. and the warranty should cover the cost of the damage, the distributor flatly denied and would not take any part of the responsibilities while I believe that the design and/or materials used to house the unit did not meet the standard for protection of the coils inside. None of the lines of the installer, the distributor, and the manufacturer wanted to listen to our case. As many other reviewers who expressed their frustrations with their cases, I would not recommend the recent models of Ducane A/C products to anyone as long as they try to escape from the customer complains and leave us totally lost.

Veronica Cecire

Indiana

"Good deal"

5.0 rating
Very Satisfied

Ours is 3 years old now… I installed it my self, but did not have a nitrogen tank to flood the lines during soldering, so I had a pro do it. YOU MUST flood the lines with nitrogen to avoid copper oxide flakes being created when the copper is silver soldered… YES ! silver soldered only ! 15% silver. Then there is the yearly check to see that the soot found in almost all HVAC systems has not blanketed the A coil…. (AND) that you have the correct A COIL !!! Finally, the correct amount of Freon, determined through the "superheat calculator" method… so anyway, my Ducane works perfect, my home is an ice box. My 2 1/2 ton 410 unit cost $1500 delivered with 100 feet of copper…. I'm sad to say, that many things are better made "outsourced " than American now… Unions , regulations and taxes in America have led to lots of corner cutting! and finding an ethical technician ( IN ANY TRADE !) has become a tall order… America great again ? don't hold your breath … way to many idiots here now.

Mat Eicher

Elk River, MN

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