HTP Elite Boiler Overview

The Heat Transfer Products Elite is a modulating, condensing gas boiler for use in residential or light commercial settings. The Elite has an efficiency of up to 95.9% AFUE and was named an Energy Star Most Efficient 2015 product. It can be either floor- or wall-mounted and can be vented up to 200 feet. The stainless steel heat exchanger resists corrosion and improves heat transfer. A 40-character LCD control panel monitors boiler performance, allows cascading of up to 8 boilers, offers outdoor reset and integrates system components.

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Consumer Reviews of HTP Elite

1.7

  • Very Satisfied
    1
  • Somewhat Satisfied
    0
  • Neutral
    1
  • Somewhat Unsatisfied
    0
  • Very Unsatisfied
    7
  • #7 of 11 HTP Boilers
  • 11.11% of customers recommended

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HTP Boiler Reviews

Showing 1-5 of 9 reviews

"Having all kinds of problems"

1.0 rating
Very Unsatisfied

We ( our church ) purchased and had installed 2 – 150k BTU Natural gas-fired htp Elite boilers in August 2014. Everything was great until January 2017. The cascading boiler would not fire up. The htp helpline person gave me the name of a local firm that could service our unit. A serviceman came out. He found the thermistor, water pressure switch, and the thermistor water temp switch was all leaking. Htp tried to blame the leaks on the heating contractor. We knew that was not the case as we were working on other projects in the building as the boilers were installed. The contractor never was inside either boiler, all his connections were outside the boilers. After $2000. the boiler was working again. Fast forward to 2019. We have had some minor problems but now the same boiler is down again. Now the problem is the serviceman cannot get parts from htp. So here we are tomorrow 3/5/2019 will be 2 weeks it has not been working. Do not buy an htp boiler unless all you want is headaches.

Eugene Brock

Baldwinsville, NY

"Design fault?"

1.0 rating
Very Unsatisfied

I have the VHW (propane gas hot water boiler) that was highly recommended for our new house in 2012 by our plumber HVAC for years. The house was completed and we moved in 2013. In 2014, it stopped producing hot water. When the HVAC people finally figured it out, moisture had accumulated and dripped onto the circuit board and shorted the chip that controls the flue. This shut down the boiler. The HVAC guy said this was a design flaw and fought htp on my behalf. I didn't pay anything for the repair. Reading the manual, I discovered that there are hookup points for an alarm. I called my alarm company and they made the hookup. Thankfully. Then, two weeks ago (while I'm in Florida) I received a call from the alarm company that there was a fault on the boiler (in New England). Fortunately, the 20 degree weather was two days away. The HVAC guy said the circuit board was completely rotted, including the gas controller. This is definitely a design flaw and I'm not paying the $3,000 prepare bill.

F. Wrightson

MA

"Stay away from HTP"

1.0 rating
Very Unsatisfied

As others have noted Heat Transfer Products does not stand behind their products at all. 4 year old Elite 120 and I've spent over $3000 on service, labor charges and broken parts in that period. Having seen it apart during numerous service calls the unit, in my opinion as an engineer, is very cheap and poorly constructed. On top of that, finding qualified service help less than 100 miles from HTP's headquarters is nearly impossible. Emerson Swann isn't much better and no one has parts. Unfortunately if you live where it is cold like I do in New Hampshire, you better get ready for frozen pipes because if the unit breaks on Thursday or Friday it won't get fixed until Monday or Tuesday. When it's 15 below zero even a well insulated home will succumb. I can't stress enough that you should not waste your money with HTP.

Larry

New Hampshire

"No product can be worse"

1.0 rating
Very Unsatisfied

Cost about 16,000 Canadian dollars and installed only 14 months ago in late October 2014. It broke down twice so far this winter before new year. Cost about 2,000 dollars to have it repaired, the mother board and circulation pump failed and were changed. I doubt if the manufacturer has confidence in its own product, it only offers a one-year warranty.

J. Li

Montreal, Quebec, Canada

"Complete crap"

1.0 rating
Very Unsatisfied

Run, run, run… Put a lock on your wallet and run. Heat Transfer Products is still Munchkins and their name change has not changed their piss-poor customer service, warranty, or quality of product. I have owned my $10,000 EL- 150N boiler for only two years and it just cost me another $1,000 because the computer board has gone out. Their warranty is only 1 year on 99% of all parts. Run, run, run. A coffee can with a chunk of coal is more effective and efficient. Protect yourself – they are a complete rip-off!

R. Wehling

Anchorage, AL

Other Elite Reviews

In a post asking for opinions of the Elite boiler on heatinghelp.com, a member stated that it is a good unit that he’s had no problems with. Another member on the same post said the Elite is very similar to a Triangle Tube unit.

Elite Warranty

The warranty for the Heat Transfer Products Elite boiler is comprised of the following:

  • 1-year warranty on all parts
  • 12-year heat exchanger warranty, prorated after the 7th year

Labor costs are not covered by the warranty.

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