Our Laars Mascot LX was installed brand new 2 years ago. The selling point was that it was made right up to the street from us. If we needed parts there were plenty. Great… The first year it kept breaking down, the installer was at my house at least 6 times. On the last call to him, Kevin Gauthier – Rochester, NH we received an answering machine… "I have retired". Oh great… Laars can't sell parts to anyone but a dealer. I was so upset I filed a complaint with the Better Business Bureau. A Tech from Laars came out to my house and resolved the issues. He replaced parts, updated the circuit board, etc.. I was happy again. (You can read my complaint on the BBB web site) I called around and found a company to service it. Next, the Domestic Hot Water sensor dies, replaced ….. cleaned January of this year. Then called them back because it was leaking. April 22, no hot water. April 23 Tech comes out and charges me for the diagnostic. I need a new sensor. Next day another tech arrives with the wrong part. Dubbed with it all afternoon and got it to install, but it needed a jumper wire that he had to go get. Finally, have hot water until he drives away. Call back and the On Call arrives, has no clue. But suddenly sees a spark shooting out of the igniter. Funny how we'd been turning this off and on for days and it never did that. Oh well… He leaves and says "Sorry", the tech will be here in the morning with Laars support. 04-26-19 I wait all day, no one calls, no one comes. I call them at 3:30 pm, the guy's ticked off because he has to come back. He calls tech support and between Tech Support, me holding the schematic they find out it's the wrong sensor. Oh, we have to order that part too. Meanwhile, he removes the Igniter and the porcelain is cracked. He puts it back in but now the furnace won't run. "I'll be back tomorrow"… No heat for the house, no heat for hot water. I would never ever recommend a Laars product. They won't even work on their own product.