Carrier Infinity Furnace Overview

There is no actual Carrier Infinity furnace series. Instead, there are several different Infinity series, including the Infinity 80, Infinity 96, Infinity 98 and Infinity ICS.

Carrier Infinity furnaces include condensing and non-condensing units, including the Infinity 80, a two-stage unit with an efficiency of up to 80% AFUE; the Infinity 96, a two-stage, Energy Star rated furnace with an AFUE of up to 96.7%; and the discontinued Infinity ICS, a variable-speed modulating furnace with an efficiency of up to 95% AFUE.

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Consumer Reviews of Carrier Infinity

2.6

  • Very Satisfied
    6
  • Somewhat Satisfied
    1
  • Neutral
    1
  • Somewhat Unsatisfied
    1
  • Very Unsatisfied
    10
  • #7 of 24 Carrier Furnaces
  • 36.84% of customers recommended

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Carrier Furnace Reviews

Showing 1-5 of 19 reviews

"Lots of Problems"

1.0 rating
Very Unsatisfied

Purchased Summer 2017. Replaced unit immediately after install since malfunctioned. One month later had to replace again for a new unit. Next an exhaust unit needing to be rebuilt. Also not able to easily get settings to meet my houses requirements so constantly freezing up and asking for filter replacement until techs finally figured how to handle air flow. This weeks fun is the smell of gas but no leak.

East Greenbush,NY

"Infinity series Air exchange"

2.0 rating
Somewhat Unsatisfied

System is loud. Customer service is bad: two main things 1. System been installed for a year and still they cannot get the thermostat to work well. 2. They cannot commit to proper service for maintenance. 3. They are hard to reach.

Monetreal, Quebec, Canada

"Repairs"

1.0 rating
Very Unsatisfied

Two repairs in 8 years for a total cost of $ 2456.81, not covered by warranty. Obviously I have a “lemon” Spoke with a senior customer service rep today. Nothing she could do for me. Your product needs to do more quality control . My last outdated furnace lasted for 22 years with only maintenance required not one repair !!!

Brantford, ON Canada

"20 Years"

5.0 rating
Very Satisfied

I am planning to replace my 20 year old quiet Infinity furnace. Though, the inducer is making lots of noise on a regular basis now. The assembly is pricy to replace, seems crazy to spend that kind of money on an older furnace. Up to now, other than regular maintenance, the only cost was an igniter a few years ago. After 20 years, this furnace owes me nothing. Thanks Carrier. Still looking at bids from Amana and American Standard too. Maybe even price out a Trane….

Northern Michigan

"A MUST READ"

5.0 rating
Very Satisfied

I see lots of complaints with Carrier here, but nowhere do I see any complaints about the hvac company that installed these units – which is more than likely the culprit. Did the hvac company just install the unit without checking the existing duct work? Was a load calculation done to determine the proper size of the furnace? Were the installers nate Certified? If you answered no to any of these questions the onus is on you for your miseries. Cheap installation prices has never produced satisfaction regardless of brand. As two year owner of an Infinity system I have had zero issues, but then again I hired a good installer and I have my system checked yearly – are you?

Buffalo Grove IL

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