Comfortmaker Heat Pumps

Everything you need on Comfortmaker Heat Pumps, including model details, industry rankings and customer reviews, all in one place.

Comfortmaker Heat Pump Overview

Comfortmaker offers 5 models of energy efficient and cost-effective heat pumps. For the highest levels of heating efficiency, Comfortmaker makes the SoftComfort SXT+ and SoftComfort SX series. A base level series, horizontal units, and mini-split systems are also available for more economical heating options.

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Consumer Reviews of Comfortmaker


  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied
  • #11 of 71 Heat Pumps
  • 35.29% of customers recommended

Reviews by Heat Pump Series

CCH9 Performance

Heat pumps are measured in two ways: with a Seasonal Energy Efficiency Ratio (SEER) and Heating Seasonal Performance Factor (HSPF). The higher the ratio, the more energy efficient the heat pump is.

Comfortmaker SoftSound SXT+ Heat Pump

Consumers looking for the highest in energy efficiency can turn to the SoftSound SXT+. This Energy Star qualified series is available in up to a 17 SEER and features a 9.5 HSPF rating. The SoftSound SXT+ uses a two-stage system to reduce energy use and maintain a consistent temperature and humidity level throughout the home.

This unit is known for its quiet operation, an advanced maintenance alert system, and a durable steel exterior.

Comfortmaker SoftSound SX Heat Pump

Comfortmaker's SoftSound SX series offers quiet and efficient heating for any size home. Available in a 13 and 15 SEER and 8.5 HSPF, this model features an aerodynamic design, a blanketed scroll compressor, and a two-stage fan to reduce operation sound. Additional key components of this series includes: a durable steel cabinet, an advanced diagnostic system, and simple maintenance requirements.

Comfortmaker Entry Level Heat Pump

Available in a 13 and 15 SEER with an 8.5 HSPF rating, Comfortmaker's line of entry level heat pumps offer an affordable option to high efficiency heating. This Energy Star-approved series uses a durable, powder-coated steel cabinet and coated inlet grill to provide additional protection and efficient airflow. Additional components include a time-temperature defrost and a quiet scroll compressor.

Comfortmaker HC4H Horizontal Heat Pump

Comfortmaker's HC4H horizontal heat pump can be installed on the ground, on a roof, or under a deck or balcony. This model is available from 13 to 14.5 SEER and 8.5 HSPF and is made with durable steel casing and low velocity air discharge which translates into a quieter operation.

Comfortmaker Mini-Split Heat Pump

For duct-free installation and simple care and maintenance, Comfortmaker offers a series of mini-split heat pumps. These models carry a 13 SEER and 7.7 HSPF rating and are available in 3/4-ton up to 3-ton capacity. Quiet operation, efficient air circulation, and a programmable wireless remote are additional features that come with this unit.

Care and Maintenance

Routine maintenance, such as changing the filter, keeping the area around the heat pump clean and leaving the unit uncovered can help increase the unit's longevity. Yearly maintenance, repairs, or parts replacements should be performed by a qualified Comfortmaker service contractor.


Heat pumps registered within 90 days of installation receive a 10-year parts limited warranty. Comfortmaker also offers its customers a No Hassle Replacement warranty in the event a major component breaks. The length of this warranty varies upon the product purchased.

Homeowners need to provide proof of yearly maintenance from a qualified technician to keep these warranties valid.

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Comfortmaker Heat Pump Reviews

Showing 1-5 of 34 reviews


1.0 rating
Very Unsatisfied

Installed 6-8-2010. 10 year warranty on parts. Unit not working since 7-25-2018. Now told parts needed are no longer made. May be middle of September before parts can be found. Great news for an 80-year-old woman living in hot South Texas. With 2 more years remaining on the warranty, this is not acceptable.

Barbara Kappelmann

McQueeney, Texas

"Dissatisfied Customer"

1.0 rating
Very Unsatisfied

Since 2009 new house with two new units. 1St covers large bonus room & bath upstairs unit about 600'sq. Replaced evaporator coil after 3.5 years. Generally keep this unit at 80. It runs regularly in summer due to proximity to roof heat. Okay, warranted but still had to pay labor etc… Now for the ride…main unit two evaporator coils and a capacitor on the Condensing unit. Capacitor was late last summer, okay. But two coils going bad in less than 6 years, now third one is leaking, meaning another replacement in less than 8 years and this one is out of warranty. Simply not satisfactory. Now, my installer put in original and has maintained and been very good about coming and "repairing" with 20 years experience in business. But< giving me a shrug that is how it is these days? Hmm, I have begun to look around for another qualified installer #1 and will get an updated measurement of what is really needed. I think the original 4 ton is over capacity for about 1650-1700 sq feet downstairs. However, several factors need to be considered in that area. Close off about a third of space two rooms that are hardly used, vent registers are left open but air flow is 'restricted' and ceilings in part of house are raised cubic feet west side of house gets blasted by south ga summer sunshine… So many factors I did not understand or care to until it began to reach deep into my pockets… Pricing on new units has a lot to do with seer, Tonnage, and condensor type I.E. a two stage or single… Those are the main cost considerations between units. The biggest factor I have found in all my research is your installer's "true" qualifications. This is where consumers need to be most aware. Bottom line still in research mode unit has charge that could go out anytime. But, in my case issues may not have been all about the equipment…since most all "guts" are produced by two or three manufacturing companies but with corporate names added like Trane, Carrier, Rudd etc. There are always lemons produced, typically at or near end or beginning of new runs in production but most equipment is fairly similar.

W Juraschek

South Georgia


1.0 rating
Very Unsatisfied

I bought this unit about 6 years ago I have had 4 blower motors replaced I like every thing else but this is not what I paid for if they could fix this issue it would be a good unit however the company I bought it from has done a outstanding job of keeping it running hopefully you correct this problem.

Larry Jeffries

Palmetto, FL


1.0 rating
Very Unsatisfied

Had this thing for two years, never worked very unsatisfied. Nothing but a money pit.




1.0 rating
Very Unsatisfied

Installed August 5, 2013. Repair, heat pump installed August 5, 2013, January 26, 2015, February 13, 2015, February 19, 2015 and March 20, 2017 a repair on comfort maker air handler installed. September 23, 2013….nothing but problems junk, plus high electric usage.

Robert Van karsen

Galion, OH

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