Duncan Heat Pumps

Everything you need on Duncan Heat Pumps, including model details, industry rankings and customer reviews, all in one place.

Duncan Heat Pump Overview

Ranging from 13 to 18 SEER ratings, Ducane manufactures four lines of residential heat pumps. As they come prewired for hookup, Ducane advertises all of these models as being easy to install and service. In addition, every unit is factory tested and prepared for 15 feet of interconnected tubing.

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Consumer Reviews of Duncan

1.9

  • Very Satisfied
    17
  • Somewhat Satisfied
    7
  • Neutral
    5
  • Somewhat Unsatisfied
    2
  • Very Unsatisfied
    80
  • #17 of 71 Heat Pumps
  • 21.62% of customers recommended

13 SEER Heat Pumps

Consumers looking for efficient heating and cooling without a high price point can consider Ducane’s 13 SEER/7.7 HSPF models. These single-stage units can increase as much as 1 SEER with matching Ducane systems, and can be paired with a furnace to help minimize heating costs.

Additional components include a quiet defrost control system, lubricated condenser fan motor that requires no annual maintenance and accessible corner-mounted services valve, and is compatible as a dual-fuel system.

14 SEER Heat Pumps

Ducane’s high-efficiency heat pump options begin with a 14 SEER/8.5 HSPF unit. Similar to the 13 SEER pump, this series can increase to 15 SEER when paired with the manufacturer’s matching HVAC products. The unit is also equipped with single-stage heating and offers easy routine maintenance with a removable four-piece louver coil guard.

16 SEER Heat Pump

Ducane’s 16 SEER/8.5 HSPF model comes equipped with a two-stage scroll compressor for consistent, energy-efficient heating and cooling. Copper tube condenser coils with enhanced aluminum louvered fins, easily removable metal panels, and Ducane’s Comfort Alert 2 diagnostic system are among the additional features of this Energy Star-rated unit.

18 SEER Heat Pump

The highest-efficiency unit Ducane offers reaches up to 18 SEER and 9.2 HSPF with matched systems. This unit uses a blanketed two-stage scroll compressor to help homes stay at a comfortable temperature without much noise.

Additional features include Ducane’s Comfort Alert 2 system for quick and easy diagnostics, a factory-installed bi-flow filter, a variable speed condenser fan motor, and a baked polyester paint finish over a galvanized steel exterior for maximum durability.

All of Ducane’s high-efficiency models meet or exceed Energy Star standards.

Care and Maintenance

In addition to an annual service check by a contractor, Ducane recommends homeowners perform routine maintenance to help increase their unit’s longevity. Checking the air filter and replacing it as necessary should be done on a monthly basis. Other maintenance, such as washing and waxing the unit, cleaning the indoor and condenser coils, and checking the condenser drain, can be performed periodically.

Warranty

Every Ducane heat pump is equipped with a standard, 5-year limited parts warranty and an additional 5-year limited extended parts warranty, totaling to 10 years of coverage. Homeowners must register their unit online within 60 days of installation to receive the full coverage term. Unregistered products will default to 5 years of coverage.

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Duncan Heat Pump Reviews

Showing 1-5 of 94 reviews

"Unsatisfied"

1.0 rating
Very Unsatisfied

I live in an adjoining condo to one that installed one of these. Their unit is right under my bedroom window and is the loudest heat pump on this planet. Wakes me throughout the night in the summer. Do Not Buy this Brand!!!

lynnette

OH

"Junk"

1.0 rating
Very Unsatisfied

Our 5 year old 3-ton Ducane has a burned up compressor. The warranty has run out because we didn't register the unit. We were never told by anyone that it was our responsibility to register this unit. We assumed that our licensed contractor who installed it would also register it. I would never buy another Ducane. We jokingly say here that it is more like a Ducan't.

Starr Robinette

Tennessee

"Oh well"

1.0 rating
Very Unsatisfied

Have had unit four years. Have had it worked at least once every year. Internal parts tearing up. Nothing to do with installation.

Steve

Tennessee

"Overall a Very Good Unit"

5.0 rating
Very Satisfied

We have an 11 year-old 3-ton Ducane heat pump that was original to the house. It has generally been reliable. Right after we moved in the circuit board on the condenser unit failed, which was replaced under warranty but we were stuck with the labor charge. About 1 year ago the run capacitor failed, which was replaced at full cost to us but was relatively inexpensive. We get the system inspected / maintained once a year and have never had to add any refrigerant since day one. I live in an area where power outages, surges, and lightning strikes are fairly common. Many of the circuit board failures are due to poor (or perhaps even nonexistent) grounding of the condenser unit. If you live in an area with poor electricity conditions, I'd highly recommend installing a supplemental grounding rod on the condenser. Just a bit of background – Ducane is in fact a lower-end Lennox rebranded to sell to contractors, frugal homeowners, etc. Lennox – Armstrong – Ducane are actually the same products with a few small exceptions. Most people purchasing Ducane or any "budget" model HVAC product are looking to save money. This means that they often go with poorly qualified second-rate installers or contractors who will cut corners to lower their bid price. Not surprisingly, the quality of installation is usually substandard. I've seen many hack-job installations of Ducane, Goodman, Nordyne, etc. units. I would venture to guess that most of the issues people are complaining about are due to the poor quality of installation resulting in shortened lifespans. When the unit has a catastrophic failure after a few years, the HVAC technician will look at you and say "You should have bought a Trane, these Ducane / Goodman / Nordynes are junk." In actuality it's much better to have a well-installed and maintained lower-end HVAC system than a top-of-the-line system installed by boneheads. Shop for the quality of install, not for the name on the system. Above all else, don't be fooled by marketing hype. You'll never see an advertisement on TV or online for a Ducane but you'll see plenty for Trane, Carrier, Lennox, etc. HVAC contractors will push the higher-end name brand units because they make more money on them. Be very wary – get many bids and ask lots of questions.

D. Jones

Huntsville, AL

"Horrible"

1.0 rating
Very Unsatisfied

Unit 2HP13L36P-1B was installed August of 2009, began having issues in 2012 and the unit was completely useless in early 2016. An entire HVAC system should last more than five years. I can't imagine why they produce such a poor quality product.

Mary Moseberth

Fredericksburg, VA

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