Lennox Elite Heat Pump Overview

Lennox's Elite series offer 3 models of Energy Star qualified heat pumps ranging from 14.5 SEER / 8.7 HSPF to 16.5 SEER / 9.5 HSPF. This model advertises the use of a high-efficiency outdoor coil and dual fuel capability for optimal energy use and operation.

All models are manufactured with a durable steel cabinet, Lennox's SmartHinge design for easy interior access, drainage holes, and use the chlorine-free R-410 refrigerant. The model highest in efficiency, the XP16, is equipped with a two-stage scroll compressor that consistently operates on the lowest stage to maximize energy savings.

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Consumer Reviews of Lennox Elite

1.8

  • Very Satisfied
    2
  • Somewhat Satisfied
    2
  • Neutral
    0
  • Somewhat Unsatisfied
    2
  • Very Unsatisfied
    15
  • #6 of 16 Lennox Heat Pumps
  • 19.05% of customers recommended

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Lennox Heat Pump Reviews

Showing 1-5 of 21 reviews

"A very bad unit"

1.0 rating
Very Unsatisfied

The worst unit you can have, I have had to replace everything but cabinet in the last four years.

R sealy

Mobile, AL

"Defective but warranty not honored"

1.0 rating
Very Unsatisfied

We purchased this unit 3 years ago. Three repairs later, we realize we made a big mistake. Our unit was faulty from the manufacturer. Some of the wirings rubbed on the tube that carries the freon. The manufacturer refuses to warranty it, although our local dealer who repaired the unit confirmed it was a manufacturing defect. So between the repair bill and the electric furnace that had to take over for the heat pump, we're out a big chunk of our monthly retirement income. Customer service at the manufacturer stinks. They don't care.

Lorelei Bryan

Molalla, OR

"Not built to last"

2.0 rating
Somewhat Unsatisfied

Generally not a bad unit at first but system begins to have small problems and fall apart after 8 years. I have to replace the inside coil after finding it developed a leak. The technician also found a small leak on the outside piping that needs to be repaired. I have also had to use standard low efficient filters in the winter and change one to two times monthly. The fan loss using high efficient filters caused the system to not heat house properly even though I am only using a 1" pleated filter.

J Greener

Hampstead, MD

"Number & cost of repairs since installation"

1.0 rating
Very Unsatisfied

I purchased a Lennox Elite Series Heat Pump thinking I was getting the top of the line in Air conditioners. The price was reasonable and the dealer did a good installation. The unit was installed on May 26, 2010. The unit performed well but on April 1, 2011 1/2# of Freon was required. On August 3, 2012 more Freon was required, 1# this time. On September 14, 2012 a fan motor had to be replaced at a cost of $185 labor. On July 24, 2013 more Freon was required (1#) and I think dye was placed at that time and a valve was tightened. On November 15, 2013 had a thermostat replaced. More Freon added on June 18, 2014. Had 5# Freon placed on July 25, 2017. Leak was found in coil. Cost about $330 at that time. Had and upgraded coil installed at a labor cost of $685. The dealer has been very good about service but I feel that for the price of the unit a lot has gone wrong in the seven years of service. I thought Lennox sold superior products but that must not be so.

M. Halley

Lake Charles, LA

"15 months and coil needs to be replaced?"

1.0 rating
Very Unsatisfied

Very disappointed.

U Green

Sarasota, FL

Other Elite Reviews

Reviewers on webhvac.com and heatpumpcompare.com regard the Elite series as a quality mid-level product. A review on hvac-for-beginners.com notes the standard warranty on the Elite series is not as long or comprehensive as other brands.

Homeowners on consumersaffairs.com comment on their warranty term expiring and costing them expensive repairs for their systems. Frequently breaking parts, system shut downs, and "lemons" are issues mentioned on the thread.

Lennox Elite Model Numbers

The Elite is available in different models which vary in efficiency and capacity.

Model Number SEER / HSPF BTUs per Hour
XP13-018-230* 14 / 7.7 0
XP13-024-230* 14 / 7.7 0
XP13-030-230* 14 / 7.7 0
XP13-036-230* 13 / 7.7 0
XP13-042-230* 13.5 / 7.7 0
XP13-048-230* 13.5 / 7.7 0
XP13-060-230* 13 / 7.7 0
XP14-018-230* 15 / 8 0
XP14-024-230* 14 / 8.3 0
XP14-030-230* 14 / 8.3 0
XP14-060-230* 14 / 8.8 0

Elite Warranty

Every model in the Elite series qualifies for Lennox's basic warranty. Consumers do not have to register their product to receive a:

  • 10-year limited warranty on compressors
  • 5-year limited warranty on covered components
  • 20-year or Limited Lifetime heat exchanger, depending upon model

Select units are available for extended coverage, which increases coverage on parts and compressors from 5 years to 10 years. To receive extended coverage, the unit must be registered within 90 days of installation.

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