Ruud 13PJL Heat Pump Overview

The Ruud 13PJL is a single-stage heat pump with an efficiency rating of up to 14 SEER and 8.2 HSPF. The unit is designed for ground-level or rooftop installation. The coils feature copper tubing and enhanced aluminum fin construction, and a bi-directional filter drier is shipped with the unit for field installation. It has a grille/motor mount which helps keep sound levels as low as 72 dB. The painted steel cabinet with louvered design is rated to withstand a 1000-hour salt spray test.

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Consumer Reviews of Ruud 13PJL

2.1

  • Very Satisfied
    2
  • Somewhat Satisfied
    0
  • Neutral
    0
  • Somewhat Unsatisfied
    0
  • Very Unsatisfied
    5
  • #1 of 6 Ruud Heat Pumps
  • 28.57% of customers recommended

Reviews by Heat Pump Series

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Ruud Heat Pump Reviews

Showing 1-5 of 7 reviews

"Garbage unit!"

1.0 rating
Very Unsatisfied

Bought my unit in 2013 and in last year and a half nothing but problems! I can't believe they don't know how poor there quality is. This company needs to be shamed and shutdown. Tried contacting them last year about it and couldn't even get a response!

Josh

Phoenix, AZ

"Never had issues."

5.0 rating
Very Satisfied

I moved into a house which is actually a house with 3 apts. In Sept 2012. The landlord was in the process of installing brand new heat pumps. I saw that they were the Rheem 13pjl units. I had installed a Rheem gas pack in a house I owned back in '92. I had that unit for 11yrs with absolutely no issues and no service calls whatsoever until I sold that house. Here it is 5 years after the installs of these unit, I have had no issues with mine, nor has the installer/techs been to service them once. I guess judging by all the bad reviews not just on Rheems but all brands that I'm very lucky to have had excellent, professional installs on both of the Rheems I've had!

DM

Conover, NC

"Need repairs every season"

1.0 rating
Very Unsatisfied

The unit has to be serviced every year (summer) only. I've had the air handler replaced, fan and motor on outside unit replaced, and today the compressor blew. That almost $1'000.00 in parts & labor. It's working but only cools the house down to 84* I'm going back to a Trane unit.

Charles Grier

Monticello, GA

"Total junk"

1.0 rating
Very Unsatisfied

Installed in March of 2014. In may of 2014 the A/C needed servicing and since I live in Illinois it doesn't make any heat when the temperature is below 20 so I have to use space heaters. And on 7/18/2016 the A/C isn't working and the Ruud website is completely useless. I can't find any warranty information at all.

Kurt Smith

Illinois

"Total Junk"

1.0 rating
Very Unsatisfied

Well, first it started knocking a big boom every time it would start up. (Under warranty) Then the reversing valve went bad ($600.00 plus) and now it's not cooling and is leaking refrigerant another ($400.00 plus) the unit is only 5 and a half years old. It's total junk !

Terry

Georgia

Other 13PJL Reviews

Comments on hvac-talk.com state that there is a common problem with the 13PJL units having a leak in a 3/4-inch line. Most professional members believe the problem is cause by the compressor, and a consumer who talked to RUUD was told the cause was probably compressor vibration.

13PJL Warranty

Product registration is required within 60 days of installation for maximum warranty coverage. The warranty for the Ruud 13PJL heat pump is comprised of the following

  • 10-year conditional limited parts warranty
  • 10-year conditional compressor warranty

Labor and shipping costs are not covered by the warranty.

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