Samsung Heat Pumps

Everything you need on Samsung Heat Pumps, including model details, industry rankings and customer reviews, all in one place.

Samsung Heat Pump Overview

From single zone, wall-mounted units to multi-zone ceiling units, Samsung manufactures a wide selection of energy-efficient heat pumps. Models are available for residential and light commercial applications and offer up to 16 SEER and 8 HSPF. These systems are specifically designed to blend aesthetically into a room, appearing more like a work of art than a working heat pump.

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Consumer Reviews of Samsung


  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Unsatisfied
  • Very Unsatisfied
  • #11 of 71 Heat Pumps
  • 33.33% of customers recommended

Reviews by Heat Pump Series


Wall-Mounted Mini Split Heat Pumps

Samsung’s single-zone, mini split heat pumps include the Vivica, Neo Forte and Classic product lines. While the Vivica features a mirrored panel, all models feature a slim, sleek exterior designed to fit in any environment.

These units have heating outputs ranging from 9,000 to 36,000 BTU, and are promoted by the manufacturer for their whisper-soft operation thanks to minimal fan noise and a quiet motor. Wall-mounted multi-zone systems also are available in 2-, 3- or 4-zone packages.

Concealed Duct Heat Pumps

Samsung’s concealed duct heat pumps are designed for flexible installation, while certain models feature ceiling or soffit configurations. These models are available in 1- to 4-zone packages and offer a heating capacity of up to 48,000 BTU/H. Similar to Samsung’s other product lines, these models consistently operate on a low level to minimize frequent temperature changes and motor noise.

Ceiling Cassette Mini Split Heat Pumps

Ceiling cassette heat pumps by Samsung use a 4-way fascia panel to direct airflow into a room. With three models available, heating capacities of each unit range between 12,000 and 48,000 BTU/H. This line also features a “turbo fan” to keep noise levels low and provide even air distribution throughout the room.

Free Joint Multi Heat Pump

The Samsung free-joint multi units are multi-zone indoor heat pumps designed for installation on multiple floors. They can be used in residential or light commercial applications. These units can be paired with the manufacturer’s other heat pumps to maximize heating and cooling in a building. Features include auto cleaning, dehumidification, turbo mode, an energy-saving mode and a timer.


All Samsung products are equipped with a 5-year limited warranty on the compressor and 3-year limited warranty on all remaining parts.

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Samsung Heat Pump Reviews

Showing 1-5 of 6 reviews

"Worst service"

1.0 rating
Very Unsatisfied

Stopped working in June and still waiting on parts in the worst heat ever. It is now August. Still getting song and dance re: parts, which are under warranty Would never buy another or recommend it to anyone. Hope we have heat.


Nova Scotia


5.0 rating
Very Satisfied

I find the Feb 2015 review by Norm Morine less than credible considering he sold me one in 2014. He had recommended it over other industry leading brands. My unit works very well over the past couple of years and it has so far lived up to his recomendation.

chisholm mackinnon

Cape Breton

"Worst heat pump on the market"

1.0 rating
Very Unsatisfied

One problem after another. Took it out and replaced it with a Fujitsu 24k. What a difference – twice the heat and quiet, unlike the Samsung, which rattled and vibrated from day one. If you are considering a heat pump don't waste your money on a Samsung.

John Pettet


"Samsung Whisper from supplier point of view"

5.0 rating
Very Satisfied

Over 1000 Whisper units sold in Atlantic Canada with one bad review. As the Whisper comes with 5 year parts, 7 years compressor and 1st year labour, and with the backing of a Samsung tech support team, as a supplier we are more than confident in supplying Samsung Whisper products in Atlantic Canada. There has been an issue affecting one model and Samsung is addressing this issue by sending a technician to Atlantic Canada so they can find out why this particular problem has only been showing up in a limited number of the same models in the Maritimes, and all the rest are working fine. The Whisper is a single zone system and is not a multi-zone system. Samsung does produce other models other than the Whisper units. You will also note that all 4 of the Whisper models – 9000, 12000, 18000 and 24000 BTU units – all meet Energy Star.

Rick Morash

Halifax, NS

"Break downs"

1.0 rating
Very Unsatisfied

I have installed mini-splits for 6 years, good ones and bad ones. The worst is Samsung Whispers. Constant break downs and poor tech support.

norman morine

Nova Scotia

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