Pleasant Hearth is manufactured by Hearth and Home Technologies and owned by GHP Group. The company produces three stoves; a large pellet stove, a medium pellet stove, and a cabinet pellet stove. The PH35PS is the medium pellet stove and also the least expensive. The unit has the capacity to heat up to 1,750 square feet. It measures 24″ x 21.75″ x 30″. The PH35PS comes with a 40-pound hopper.
The stove comes with Exclusive Comfort Control System, which is a one-knob control for setting the heat. Pleasant claims the system will work to automatically maintain the heat level. It also comes with Exclusive Integrated Diagnostics, which the company claims makes troubleshooting easy. There is a ceramic glass viewing area of the fire. It is mobile home approved with the outside air kit, which comes included with the stove. It runs on premium fuel pellets. The stove is manufactured in the United States.
The stove retails for $1,349 on the GHP Group site.
The Pleasant Hearth PH35PS Pellet Stove is EPA certified under the New Source Performance Standard and is approved for Phases I and II. It was tested to operate at 78% efficiency. Most EPA certified pellet stoves fall in the 70 – 83% efficiency range, so the Pleasant Hearth PH35PS Pellet Stove is toward the upper end.
Troubleshooting and Maintenance
Problem: the unit will not light
Possible causes: There are a number of possible causes, ranging from a lack of fuel to an issue with the igniter or firepot.
What to do: Feed the hopper if there is no fuel. You can also clean the firepot and make sure it is facing the correct direction. You may need a technician to reconnect the feed motor or replace the igniter.
Problem: fire will not stay lit
Possible causes: There are several possible causes, as the manual notes it could be due to a dirty firepot, an issue with the exhaust path or venting, or an issue with the exhaust probe.
What to do: Clean the firepot and check the flue vent for any obstruction. Have a technician inspect the exhaust path, as well as the venting and firebox. This issue may require attention on the right side of the stove, as the technician will need to remove a panel on that side to check the exhaust probe.
Problem: the feed motor will not shut off
Causes: The motor has short-circuited and a fuse may need to be replaced. This causes the feed motor to stay on when the stove is powered.
What to do: Opening the hopper will stop the feed motor. Have a technician inspect the unit to determine why it short-circuited, then replace the control board and failed part.
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