Reliance Water Heaters

Everything you need on Reliance Water Heaters, including model details, industry rankings and customer reviews, all in one place.

Reliance Water Heater Overview

Reliance manufactures residential and commericial water heaters and water pump tanks. Reliance Water Heaters is a subsidiary of A.O. Smith Water Products Company, headquarterd in Ashland City, Tennessee. A.O. Smith Corporation had worldwide sales of $3 billion in 2017.

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Consumer Reviews of Reliance

2.2

  • Very Satisfied
    6
  • Somewhat Satisfied
    3
  • Neutral
    0
  • Somewhat Unsatisfied
    1
  • Very Unsatisfied
    19
  • #16 of 51 Water Heaters
  • 31.03% of customers recommended

Reviews by Water Heater Series

Sta-Kleen 805

Corporate History

The Reliance Water Heater Co. brand was established as a part of State Industries, Inc. in 1981. State Industries was acquired by A.O. Smith in 2001. Reliance water heaters are sold exclusively by hardware and home improvement stores.

Product Lines

Reliance manufactures gas and electric residential storage tank water heaters, as well as gas tankless heaters. All 34 models of their tankless line are Energy Star rated, and 23 of their 25 high-efficiency models are Energy Star rated. Raliance offers two Energy Star rated electric heat pump water heaters, in 50- and 80-gallon capacities.

The Reliance Sta-Kleen 1212 and Self-Cleaning 909 water heaters are designed to automatically reduce the buildup of lime and other sediments inside the tank. According to the company, this will reduce corrosion and aid in heat transfer.

Warranty

Reliance’s warranties vary by product, ranging from 1 to 12 years of coverage on tanks and parts. During this time the company will replace the water heater at no charge in the event of tank leaks, or component parts if they malfunction. These warranties apply if the failure is due to a manufacturing defect. Reliance tankless models have a 15-year heat exchanger and 5-year parts warranty.

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Reliance Water Heater Reviews

Showing 1-5 of 29 reviews

"Beware!"

1.0 rating
Very Unsatisfied

Purchased water heater to replace a 16-year-old State water heater. The unit came with one stripped dielectric connection. Replaced with one from the factory. The unit was overfilled with foam causing the interior steel tank to be unbalanced and moving like a rocking chair. Was an extreme safety hazard. Awaiting a warranty replacement, because Ace Hardware has a 30-day return policy. Hope the replacement will last at least for a while. Made in Johnson City, Tennessee but the company I out of Mumbai, India. Beware!

C. Rigoloso

Caliente, NV

"Worthless"

1.0 rating
Very Unsatisfied

The water heater is 4 months old and. Has quit working they told me to check this and that I didn't sign up to be repairman we spent Christmas with every little hot water I had three of my kids in with my grandkids. And still can't get it replaced so if anyone is going to buy a reliant water heater don't do it

Gilbert

Texas

"Scam-company"

1.0 rating
Very Unsatisfied

Our Reliance water heater has to be unplugged and plugged back in, every day. Because it just shuts off on its own every day. That started after having it for 3-4 years. Now it leaks too, after 6 years. Customer service was horrible. Would not send me the info I asked for.

A.B.

Ontario, Canada

"Horrible"

1.0 rating
Very Unsatisfied

I have a saved receipt proving this Reliance water heater was purchased 3 years ago and they won't honor the supposed 6 year warranty. This shouldn't leak after 3 short years whether my water is soft or not. I will never purchase another Reliance product again

Jonessa

Bethalto, IL

"WORTHLESS"

1.0 rating
Very Unsatisfied

I purchased the Reliance 40 gallon electric heater and when I got it installed, I discovered that it was dead on arrival. (I had to drive 38 miles to get it from the store), and after 5 hours of trying to resolve the problem, I took it out and boxed it back up. I contacted Customer Support at Reliance and they told me that they would not honor the warranty on it due to not being hard wired into the breaker box. Our home has been thoroughly inspected by our country electrical inspector and found that our home met all qualifications, including our water heater hookup. But, Reliance could care less about this fact and blatantly refused to issue me a Return Authorization Form so that I could take it back where I purchased it. My advice to anyone who needs to replace their water heater, stay away from all reliance products!! Their customer service will find any excuse they can to keep from honoring their warranties.

Larry Van Syoc

Kansas

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