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Water Heater Reviews
Showing 1-5 of 13 reviews
"20 Years and still working"
20 years old and still working perfectly. I just installed a replacement because I'm pushing my luck and did not want a water leak. Very happy customer.
"Ruud is garbage. RIP off!"
I am the owner of a plumbing company in Arizona and have used Ruud water heaters for a long time and have spent tons of money on their products and now I'm getting warrant calls for faulty product failures and when I got a new gas valve from them to replace the faulty one it too failed within days of being installed. I called again and got the runaround and was told my warranty is voided because it wasn't installed in the right kind of home. This water heater is installed in its own dedicated water heater room. Has a brand new 3/4" gas pipe. New flex line. New ball valve. Oversized vent pipe for max exhaust heat flow. Passes home inspection and Arizona install code. But they say its installed wrong. Lol. I have been installing water heaters for 25 years. I can say one thing for sure I will be spreading the word about their shady business practices to every plumber I know and ones I run into and will be boycotting places who sell their products and let them know why I have cit them off. I hope this has helped many people in avoiding Ruud products.
"Not – Instantaneous water heater"
We replaced our 40-gallon hot water heater with an Instantaneous, tankless water heater by Ruud. In the three years it has been installed, it has failed to work a cumulative 6 months. The professional installers cannot get it to function consistently. Everything inside has been replaced. This week, we will install another plain, old-fashioned 40 gallon water heater – which I assume will last another 20 years…like the first one did. I am so sorry I let the plumbers talk me into this delicate piece of machinery. Everybody wants to install this at double the price of a regular water heater.. Don't do it. You will be sorry. I certainly am.
We bought a house a month ago and it has 2017 Ruud professional water- heater. The past owner just installed it last year. We're just a month of living here and this heater just stopped working. Customer service told us what to do try to fix it, but it didn't work. So, they send a plumber the following day, the plumber told Rheem that the assembly blower needs to be replaced. So we waited another day for the part to arrive. Finally it arrived, we called the plumber and he replaced it, turn it on, and now the valve doesn't work! We have no hot water for almost a week now. Still waiting for the valve to arrive. I hope that there will be no more other problems once the replacement valve gets installed. This is a piece of junk. Will never recommend to anyone.
"None working w/h"
So my customer called and said they had no hot water, so I took a look at it and thought it may just neede d to be re-lite, that didn't work. I get on the phone with the manufacture and they tell me that it needs a new gas valve and pilot assembly and it would take 2 to 3 business days to arrive? Wtf? Why don't they sell these parts at like Home Depot or Lowe's ? Nope you haft to wait. So the parts arrived and they where installed and it had the same issue. So now they say it is a safety component that needs replaced and it would take another 2 to 3 days. My customers are pissed off. That will be the last ruud water heater I sell.
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