Sears Water Heaters
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Sears Water Heater Reviews
Showing 1-5 of 15 reviews
I have a water heater that is almost 2 years old. I call the company for troubleshooting, and they won't help me because of where it is installed. Well it's none of there business where it is . Either you stand by your product and help or warranty it. This bull.
I had my water heater installed by Sears two years ago. Not only did it take them over four days to install it with two different teams, but now the pipes that they installed are leaking. I called to have them repair it and all of a sudden they can't find my installation agreement and claim they used a third-party to install. So now I have a water tank that's perfectly fine and works great but the pipes that Sears put in suck. I will no longer do business with them. Their shady customer service department was no help at all.
"I guess I can't complain"
I have a Kenmore Power Elite 40-gallon vented gas water heater that was installed in 1991! My house sits on a slab, so the water heater is right next to the furnace in a long, narrow pantry closet off my kitchen. I've lived here since 1997, and have never touched this Kenmore water heater – not even to drain it. I think in all these years, the pilot light went out once, and I adjusted the thermostat to very hot water. The only reason I'm replacing it now is because it's beginning to show some rust around the edge where the bottom case is married to the main metal case. That's it! Never a problem with it, so I may just get another, but bump up to the 50-gallon size. Can't say any more than that!
"Nice and Hot, Hotter than most"
I am very satisfied with our water heater. Our old water heater gave up the ghost three years ago during winter, and I suffered through quite a few cold showers. It was bad. We didn't have much money so my first thought was to see if I could buy a functioning used water heater on the cheap. That was a big mistake. I found one and bought it from the owner of an apartment in the Chicago suburbs. I didn't trust myself to install it so I hired a pro. Afterwards we had hot water, but we also had steam coming through the chimney, which gave us peeling wallpaper in our bedroom and peeling paint in our living room. Now that sucked! We didn't have the cash on hand to buy a new one, but fortunately Sears let us put one on lay-a-way, as soon as we had it paid off we called the plumber again to install the new one. He didn't want to come. I suspect he was worried that we would hold him responsible for the steam damage. Perhaps we should have, but who needs the grief. The plumber came, disconnected the used one, installed the new one and set the thermostat to our preference which means our hot water is very hot. No more problem with steam seeping through the bricks of our chimney and we have hot water again! Sears sells decent appliances. No complaints.
The warranty is a sham. I've had two service calls within 3 years totaling 230 dollars to fix the pilot light. I now have 680 dollars in a water heater that's worked for 4 years. Customer service is less than sympathetic to your problems.
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