U.S. Craftmaster Water Heaters

Everything you need on U.S. Craftmaster Water Heaters, including model details, industry rankings and customer reviews, all in one place.

U.S. Craftmaster Water Heater Overview

U.S. Craftmaster makes gas, electric, and tankless water heaters, as well as pump and expansion tanks. U.S. Craftmaster is owned by A.O. Smith and is headquartered in Johnson City, Tennessee. A.O. Smith had net sales of approximately $3 billion in 2017.

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Consumer Reviews of U.S. Craftmaster

2.3

  • Very Satisfied
    11
  • Somewhat Satisfied
    3
  • Neutral
    1
  • Somewhat Unsatisfied
    2
  • Very Unsatisfied
    26
  • #15 of 51 Water Heaters
  • 32.56% of customers recommended

Corporate History

American Water Heater is the manufacturer of U.S. Craftmaster. American Water Heater was purchased by GSW in 2002, and GSW was purchased by A.O. Smith in 2006.

Product Lines

U.S. Craftmaster produces a wide variety of high-efficiency electric and gas water heaters ranging in capacity from 30 to 119 gallons. Their product line includes an Energy Smart electric water heater and an electric heat pump water heater. Every model of U.S. Craftmaster’s line of tankless water heaters is Energy Star qualified.

Warranty

U.S. Craftmaster provides a 6-year, 9-year, 10-year, or 12-year limited tank/parts warranty, depending on which model of water heater is purchased.

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U.S. Craftmaster Water Heater Reviews

Showing 1-5 of 43 reviews

"I cannot believe these people!!!"

1.0 rating
Very Unsatisfied

I first called in January 2019 asking for a ng burner to convert my Propane WH….the call center lady said she would call me back….two weeks went by and no call. I called again on 2-11-19, the gentleman said it was covered under warranty and the part would be shipped out. He estimated it would be 7 to 10 days……never came. I called on the 3-8-19, the lady was very apologetic, talked to her supervisor, stated it would be here if I paid for 2 days shipping the following Wednesday. I called on 3-14-19 It was a day late. The Lady told me she would look up the UPS tracking number. Put me on hold. Stated it would be delivered "today". I came home…… nothing. I called just now 3-15-19. This lady tells me that because the water heater was not designed for indoor use they would NOT ship me the part. I asked about the two-day shipping charge, she could not answer the question. I asked for a supervisor, she cannot transfer me she says. WOW, you can't make this stuff up. I think I will buy the Chinese next time. They at least care what the customer says.

J Olivieri

Rio Rancho, NM

"Worst hot water heater ever"

1.0 rating
Very Unsatisfied

Worst hot water heater I've ever owned. You have to push the reset button every 4 months because it goes off. Terrible customer service. The young man I talked to (sounded like a 12-year-old) had no knowledge of heaters. I was told to clean the bottom of the tank. I used my phone to take a picture of a screen so clean you could eat off it. So that clearly wasn't the problem. Do not buy US Craftmaster. Why do you have to agree to their non-existent "terms of service"!!!!!

Charles Loomis

Flemington, MO

"First U.S. Craftmaster, and Last"

1.0 rating
Very Unsatisfied

New 40 gallon us Craftmaster water heater installed 6th June 2018 and replaced less than a week later because of all the insulation around the tank was dripping wet. Now the pop-off valve on the warranty replacement unit is leaking which has created a large puddle of water under the house. The unit heats do a good job heating the water and keeping up with demand, but I can't seem to find one that doesn't leak.

Dave

Montevallo, AL

"Sucker Punched"

1.0 rating
Very Unsatisfied

Bought and installed same day October 30, 2015 -3 months later, bottom stat blew, and had replaced. 4 Months later, top stat blew. Had replaced. Now 2018, pressure valve failed with water damage to home. Us Crapmaster water heater Company Johnson City Tenn.: Bad company- Bad products. Avoid.

M.Crane

Northeast

"Installed February 2001"

5.0 rating
Very Satisfied

What can I say…….we got lucky or the water heater is great?

Kathleen Schericgh

California

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